Exchanges

CycleTechinc.com will exchange items if returned in Brand New -Unused condition with the original box, packaging, all manuals and accessories within 21 days of purchase. All Shipping/Handling charges and 20% restocking fee are paid by you, the customer.

Refunds

Cycletechinc.com will refund to the original purchaser, less a 20% restocking fee, most items if returned with the original box, packaging, all manuals and accessories within 21 days of purchase. Proof of purchase is required for all refunds or exchanges and merchandise must be in Brand New - UNUSED condition, including the original box, packaging, all manuals and accessories. The value of missing items will be deducted from the credit amount of a return. Shipping/Handling costs are not refundable. Return shipping costs are the responsibility of you the customer.

In order to insure our customers get nothing but brand new merchandise from us, we do not accept returns on any used item, even if it has only been used "once around the driveway" it is not our policy to allow returns on such items... This is to protect you, the customer, from receiving used and potentially damaged goods... We sell items for less than anyone on the net, therefore we expect that you the customer have checked around, gotten all the info you need, and have come to us SURE of which product you want to buy, (and sure that you want to save some big bucks on it too!! ;-) Unfortunately, these low profit margins do not allow us to take merchandise back, store it, and try to sell it used... SO PLEASE BE SURE OF THE ITEM YOU WISH TO ORDER BEFORE YOU ORDER!! You may e-mail me (the owner) with any questions you may have before or after your purchase (Rita@cycletechinc.com) Please DO NOT call the ORDER number with questions, THEY CANNOT HELP YOU!!, e-mails are answered  all day... Thank you!! :-)

There are no refunds on custom orders...

There are no Refunds or Exchanges on Complete Bicycles or frames...

There are no Refunds or Exchanges on Saris or Hollywood Items...



IF YOUR PACKAGE HAS VISUAL DAMAGE INSPECT IT FOR DAMAGE AND FILE A CLAIM WITH THE DELIVERY PERSONAL BEFORE THEY LEAVE YOUR HOUSEON THE DAY ITS DELIVERED DO NOT ACCEPT DAMAGE PACKAGING AND IF YOU DO ACCEPT THE DAMAGE GOODS ITS YOUR RESPONSEABILITY TO FILE CLAIMS WITH THE CARRIER WE WILL ASSIT AND PROVIDE YOU WITH THE NEEDED TRACKING INFORMATION. FILE ALL CLAIMS WITH THE DELIVERY CARRIER FOR WE INSURE ALL PACKAGES.ACCEPTING THE PACKAGE AND THAN RETURNING IT TO US WILL CAUSE THE 20% RESTOCKING FEE PLUS THE SHIPPING AND HANDLING FEE TO BE CHARGE TO YOU!